SHIPPING & RETURNS POLICY
SHIPPING POLICY
Welcome to Foundry Gym’s online clothing shop! We’re thrilled to offer you high-quality fitness apparel to support your active lifestyle. To ensure a smooth shopping experience, please review our shipping policy below:
SHIPPING COSTS AND DELIVERY TIMES
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For orders shipped within the United Kingdom, a flat shipping fee of £3.99 will be applied at checkout.
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We aim to dispatch all orders within 1-2 business days after they have been placed.
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Delivery times within the UK typically range from 3 to 5 business days. However, please note that delivery times may vary depending on your location and any unforeseen circumstances such as adverse weather conditions or carrier delays.
SHIPPING METHODS
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All orders are shipped using reliable and reputable carriers to ensure safe and efficient delivery.
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Our standard shipping option is utilized for all orders.
ORDER TRACKING
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Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the status and progress of your delivery.
SHIPPING RESTRICTIONS
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At this time, we only offer shipping services within the United Kingdom. We apologize for any inconvenience this may cause to our international customers.
Address Accuracy
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It is your responsibility to provide accurate and complete shipping information during the checkout process. Foundry Gym cannot be held liable for delays or additional charges resulting from incorrect address details provided by the customer.
Multiple Shipments
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In certain circumstances, your order may be fulfilled through multiple shipments. Each shipment will be accompanied by a separate shipping confirmation email containing relevant tracking information.
Order Changes and Cancellations
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Once an order has been placed, changes or cancellations may not be feasible. If you require assistance with your order, please contact our customer service team promptly for further guidance.
Contact Us
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If you have any questions, concerns, or require further assistance regarding our shipping policy, please don't hesitate to get in touch with our friendly customer service team. You can reach us via email at info@foundrygym.co.uk or through the contact page on our website.
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Thank you for choosing Foundry Gym for your fitness apparel needs. We appreciate your trust in us and are committed to providing you with exceptional service every step of the way!
RETURNS POLICY
At Foundry Gym, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we’ve got you covered with our hassle-free returns policy. Here’s what you need to know:
Eligibility for Returns
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You may return unworn, unwashed, and undamaged items within 30 days of the delivery date for a refund or exchange.
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To be eligible for a return, items must be in their original condition with tags attached and accompanied by proof of purchase.
Initiating a Return
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To initiate a return, please contact our customer service team at info@foundrygym.co.uk within 30 days of receiving your order. Please include your order number and details of the items you wish to return.
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Our customer service team will provide you with further instructions, including the return address.
Return Shipping
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Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
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We recommend using a trackable shipping service to ensure the safe return of your items.
Refunds
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Once your return is received and inspected, we will send you an email notification to confirm receipt.
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Refunds will be issued to the original payment method within 5-7 business days of receiving the returned items. Please note that shipping costs are non-refundable, unless the return is due to a fault on our part.
Exchanges
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If you would like to exchange an item for a different size or color, please indicate this when contacting our customer service team.
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Exchanges are subject to availability. If the requested item is not available, we will process a refund instead.
Order Changes and Cancellations
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Once an order has been placed, changes or cancellations may not be feasible. If you require assistance with your order, please contact our customer service team promptly for further guidance.
RETURN ADDRESS
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Foundry Gym 1 Pool St, Walsall WS1 2EN, United Kingdom
Contact Us
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If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team at info@foundrygym.co.uk We're here to assist you every step of the way.
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Thank you for choosing Foundry Gym. We appreciate your business and strive to provide you with the best shopping experience possible.
